Global Chatbot Market Report to 2028 – Featuring Microsoft, Amazon, Yahoo, and Google, Among Others –

DUBLIN–(BUSINESS WIRE)–The report “Chatbots Market Size, Market Share, Application Analysis, Regional Outlook, Growth Trends, Key Players, Competitive Strategies and Forecasts, 2022 to 2030” has been added to from offer.

The growing popularity of online interactive channels coupled with the need to improve customer relationship through customer engagement is expected to drive the chatbot market during the forecast period 2022-2030.

Additionally, a wealth of research devoted to improving the capabilities of chatbots (electronic integration with messaging platforms, etc.) has been instrumental in the adoption of chatbots by businesses. These factors are expected to contribute to the exponential growth predicted over the forecast period 2022 – 2030.

This report analyzes the global chatbot market in terms of type, end-use application and geography. On the basis of type, the global chatbot market is segmented into standalone chatbots and web-based chatbots. Likewise, on the basis of end-use application, the chatbot market is categorized into large enterprise and small and medium enterprise. The geographical breakdown of the global chatbot market considered in this study encompasses regional markets such as North America, Europe, Asia-Pacific, Middle East & Africa, and Latin America.

Autonomous chatbots operate on a single computer, controlling certain functions and aspects of the user’s computer, including retrieving documents or playing media files. Autonomous chatbots have an integrated graphical component that enhances user interaction. In addition to the attractive GUI, the advantage of a standalone chatbot also lies in its ease of use and simple installation process.

On the contrary, such a bot does not entirely belong to you; as this limits the degree to which a user can customize their bot. On the other hand, web-based chatbots that run on a remote server are accessible to the general public through a webpage. Unlike stand-alone chatbots, web-based chatbots give users the ability to control personality, behavior, and hosting. However, web-based chatbots are comparatively more complicated and difficult to configure than a standalone chatbot. Additionally, additional features such as voice recognition and text-to-speech are either unavailable or limited.

There has been a lot of hype surrounding the potential of artificial intelligence and its use in different applications. With the growing adoption of messaging and voice technologies in enterprise applications, chatbot solutions are also expected to flourish in the coming years. The chatbot market, still in its infancy, is mostly limited to large companies. The penetration of chatbots has been quite slow among small and medium-sized businesses.

Companies cited

  • Microsoft Corporation

  • facebook inc.

  • Inc.

  • Yahoo inc.

  • Google Inc.

  • Apple Inc.

  • Helpshift

  • Haptik inc.

Market segmentation


  • Autonomous

  • Web-based chatbots

End use application

  • Big business

  • Small and medium-sized enterprise

Key questions answered by this report

  • What are the key micro and macro environmental factors impacting the growth of the Chatbots market?

  • What are the major investment pockets with respect to product segments and geographies currently and during the forecast period?

  • Estimated forecasts and market projections till 2030.

  • Which segment represents the fastest CAGR during the forecast period?

  • Which market segment has a larger market share and why?

  • Are low- and middle-income economies investing in the chatbot market?

  • What is the largest regional market for the Chatbots market?

  • What are the market trends and dynamics in emerging markets such as Asia-Pacific, Latin America, Middle East and Africa?

  • What are the key trends driving the growth of the chatbots market?

  • Who are the main competitors and what are their main strategies to strengthen their presence in the global chatbot market?

Main topics covered:

1. Preface

2. Executive Summary

3. Chatbot Market: Business Outlook and Market Dynamics

3.1. Introduction

3.2. Global Chatbot Market Value, 2020-2030, (USD Million)

3.3. Market dynamics

3.3.1. Market factors

3.3.2. Market constraints

3.3.3. Main challenges

3.3.4. Key Opportunities

3.4. Impact analysis of drivers and constraints

3.5. Sawtooth analysis

3.6. Porter’s Five Force Model

3.7. PESTEL analysis

4. Chatbots Market: By Type, 2020-2030, USD (Million)

5. Chatbots Market: By End-Use Application, 2020-2030, USD (Million)

6. North America Chatbots Market, 2020-2030, USD (Million)

7. UK & EU Chatbot Market, 2020-2030, USD (Million)

8. Asia-Pacific Chatbots Market, 2020-2030, USD (Million)

9. Latin America Chatbot Market, 2020-2030, USD (Million)

10. Middle East & Africa Chatbots Market, 2020-2030, USD (Million)

11. Company Profile

For more information about this report visit